Low-code EHR-PM enables massive growth for pain management chain

Airrosti is a San Antonio-based healthcare group focused on pain management, with more than 300 clinics in five states. Ten years ago, Airrosti owned only around a dozen clinics. Leadership was eager to build patient volume and expand the clinic network within Texas and beyond.

THE PROBLEM

The problem was that each location had a different practice management process, primarily manual and paper-based. The lack of centralized electronic scheduling, clinical documentation, reporting and billing was impeding Airrosti’s ability to implement ambitious growth plans.

PROPOSAL

“I thoroughly researched the available practice management software options but struggled to find a good fit,” recalled Jody Green, vice president of application development at Airrosti. “The vast majority were large, complex systems developed for general medical practices and enterprise hospital systems that needed to track dozens of billing codes, generate multiple reports and manage complicated revenue cycles.”

Airrosti’s focused treatment and reimbursement model is much simpler, and its technology needs more straightforward.

“I figured it would be a waste of time and money to train administrators and practitioners how not to use 90% of a system’s features,” Green remarked. “Recognizing that we needed a customizable system that could easily be tailored to the organization’s unique requirements, I zeroed in on Raintree Systems, whose low-code medical software was designed to simply, but effectively, optimize operations.”

MEETING THE CHALLENGE

Airrosti worked closely with Raintree Systems to customize scheduling, clinical documentation, billing and patient communication systems to create a technological foundation designed for growth over the next decade and beyond.

“The right EHR and practice management systems can help you optimize productivity and operational efficiency, so you can focus on what you do best.”

Jody Green, Airrosti

“Every step of the way, Raintree Systems has been there to help customize an existing solution or develop a new one to meet an evolving need, whether it’s a direct referral tool, integrated faxing, automated patient contact reminders or an EHR that clinicians actually like using,” Green said.

Raintree Systems’ software is integrated with other systems at Airrosti, including:

The following integrations complement Raintree Systems’ low-code platform, and all were developed by Airrosti using a combination of direct database access and two-way API communication:

RESULTS

“Today, with Airrosti’s use of this low-code platform, it has helped empower and fuel exponential growth, resulting in the company’s expansion to 300-plus locations in five states, with patient volume multiplying 50 times over,” Green reported. “In fact, the total number of patients treated annually over a period of ten years has expanded from 17,587 to 842,440.”

Green credits the IT vendor’s flexible platform with enabling Airrosti’s practice management systems to scale seamlessly and cost-effectively.

“Adding a new location is now a streamlined, cookie-cutter process: Billing is totally automated, and all sites are completely paperless, minimizing back-office and labor costs,” he said.

“And as new needs emerge, we continue to rely on Raintree Systems for solutions, such as the business intelligence tool it plans to integrate soon.”

ADVICE FOR OTHERS

“Whether your practice focuses on therapy and rehab, bariatrics, pain management, behavioral health or another specialty medical area, it can be very challenging to balance administrative demands with the commitment to deliver high-quality patient care,” Green advised. 

There are six key questions Green recommends asking when selecting a system and a technology vendor:

“The right EHR and practice management systems – and most important, the right technology partner – can help you optimize productivity and operational efficiency so you can focus on what you do best,” said Green.

Twitter: @SiwickiHealthIT
Email the writer: [email protected]
Healthcare IT News is a HIMSS Media publication.

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